1. Acceptance of Terms

By accessing and using the services provided by SERORA LTD ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement.

2. Company Information

SERORA LTD is a company registered in England with registration number 14636093, located at 209 Alnwick Road, London, England, E16 3EY.

3. Services Description

SERORA LTD provides exam preparation services including but not limited to:

• Academic exam preparation and tutoring
• Professional certification preparation
• Language proficiency exam preparation
• Educational consultation and guidance
• Study materials and resources

4. Service Area

Our services are available to students in all CIS countries excluding Russia. This includes Kazakhstan, Ukraine, Belarus, Azerbaijan, Armenia, Georgia, Moldova, Kyrgyzstan, Tajikistan, Turkmenistan, and Uzbekistan.

5. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information when registering
• Attend scheduled sessions and complete assigned work
• Respect our tutors and staff
• Pay all fees in a timely manner
• Not share proprietary materials with third parties
• Comply with all applicable laws and regulations

6. Payment Terms

Payment terms for our services:

• Payment is required before services are provided
• All fees are stated in the currency specified at booking
• Late payment may result in suspension of services
• Refunds are subject to our refund policy

7. Cancellation and Refund Policy

Our cancellation and refund policy includes:

• 24-hour notice required for session cancellations
• Refunds available within 7 days of initial payment for unused services
• No refunds for completed sessions or downloaded materials
• Emergency cancellations will be considered on a case-by-case basis

8. Intellectual Property

All content, materials, and resources provided by SERORA LTD are protected by intellectual property laws. Users may not:

• Reproduce or distribute our materials without permission
• Use our content for commercial purposes
• Modify or create derivative works from our materials
• Remove copyright or proprietary notices

9. Privacy and Data Protection

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

SERORA LTD provides educational services but cannot guarantee specific exam results. Our liability is limited to the amount paid for our services. We are not responsible for:

• Exam results or scores achieved by students
• Decisions made by educational institutions
• Technical issues beyond our control
• Indirect, incidental, or consequential damages

11. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or pandemics.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

13. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us: